Commenting out (not removing)

solidsyco

How do I comment out (not remove) the Telephone field from the php files? I've tried the PHP comments // and /*. They work on the file class.ticket.php but not on viewticket.inc.php, new ticket.inc.php, viewticket.inc.php and open.inc.php.

I want to comment this data out because we may need it in the future but not right now.

Rich_C

This is the code I found for phone in viewticket.inc.php:

<tr>

<th>Phone:</th>

<td><?=Format:($ticket->getPhoneNumber())?></td>

</tr>

<tr>

Commented out:

<tr>

<th>Phone:</th>

<td><?=Format:($ticketgetPhoneNumber())?></td>

</tr>

<tr>-->

The one thing to be mindful of is that if you do intend to use it in future and re-display that field all data will be blank and it might take some time to re-populate it all. Hope this helps.

Rich

solidsyco

it still leaves <?=Format:($ticket->getPhoneNumber())?> uncommented

Rich_C

it still leaves <?=Format:($ticket->getPhoneNumber())?> uncommented

<tr>

<th>Phone:</th>

<td><?=Format:($ticketgetPhoneNumber())?></td>-->

</tr>

<tr>

Every line has been commented out now. When I did it on my dev environment the phone # did not display with the code I previously had posted either.

- Tested code in both IE & Chrome

solidsyco

thank you for the help.

http://s19.postimage.org/va6yqplcz/php.png(http://s19.postimage.org/va6yqplcz/php.png) shows what happens when I comment out.

Phone:

?=Format:($ticketgetPhoneNumber())?>

-->

This will make everything grey but still not usable. Sorry for the inconvenience

Rich_C

did you launch in a browser? As I mentioned the code worked for me in the latest version of Chrome and IE (V 8.0)

The other alternative if you are worried that it still wont work is to create two versions of the files one with the block of code we've been discussing and the other without it. Document which one is which and if you need to return to adding the phone number back in you always can.

solidsyco

I'm using chrome to access the helpdesk. i don't know : I've commented it out and uploaded it several times but nothing. Looks like i'll have to keep it in.

Thank you for your help :)

Corey

What's the link to your helpdesk? You can PM me if you want. The screen shot you posted is the source code, which will show all of the code, including parts you've commented out.

solidsyco

i don't think you'll be able to access it as it's on a local server but here it is: http://homepages.stca.herts.ac.uk/~lp09aak/osticket/upload/scp(http://homepages.stca.herts.ac.uk/~lp09aak/osticket/upload/scp)

Rich_C

I was thinking about this yesterday. When you go to that site right click and view source. Make sure that the file which you've uploaded is the same as the one which is being displayed on the site.

The URL posted above generated an error.

solidsyco

Thanks :). As I said the error might be due to it being on a local server or intranet, but I can't connect to it now.