Problems with e-mail function

r1chy

Hi,

I have the osTicket 1.6 installed fresh on my server. The only thing that not works is the POP and SMTP email settings.

I have set everything correctly at E-Mail -> SMTP (with authentication and accesscodes), but I get the following error in the system:

Send e-mail is not possible smtp.domain.de

Validation failed for: =?ISO-8859-1?Q?"Name=20-=20S?==?ISO-8859-1?Q?up?= =?ISO-8859-1?Q?port"?=

And about POP: unfortunately I know nothing with the word "cron job" to start and how do I activate it. I get there the following errors:

Unable to create selectable TCP socket (1790> = 1024)

Thank you for the help! :-)

ntozier

Please read: http://www.osticket.com/forums/showthread.php?t=6137(http://www.osticket.com/forums/showthread.php?t=6137)

Also please make sure you have imap extension enabled in your php.ini file.

r1chy

I use PHP 5 on a webhosting Linux server. So I also cannot change the php.ini

I want to use POP

blanik

I use PHP 5 on a webhosting Linux server. So I also cannot change the php.ini
I want to use POP

see http://osticket.com/forums/showthread.php?t=3539&highlight=1024(http://osticket.com/forums/showthread.php?t=3539&highlight=1024)

This is a problem when your shared host has more than 1024 open files, there is nothing you can do about it. I am currently looking for an alternative to osticket due to this issue.

ntozier

@[deleted],

A lot of webhosts allow you to utilize custom php.ini files in your web root. Most of them also have the imap extension enabled by default. Although its called php5-imap it is also required for POP. The name is a little misleading.

@[deleted],

This is a PHP issue, not an OSTicket issue, so I'm not of the opinion that switching to another web based php/mysql solution wouldn't solve it for you.

@[deleted],

My OSTicket implementations are installed on a dedicated webserver that the company I work for hosts internally. This might solve your problems also, if you have system administrative skills. This server doesn't need to be anything really special you could run it off a 2Ghz pentium with 1gb of ram and a 120gb hard drive if you had to.