Does osTicket support the following....

cheex

I would like to use osTicket for an in-house IT department, I would like to know if i can do the following:1) Load customers in to osTicket via LDAP, our customers are all employees of the company. it would be nice to select them from a drop down or search when creating a ticket from a phone call.2) Load admin via LDAP. My staff change thier passwords in active directory often it would be nice to have admin accounts in osTicket ties to AD/LDAP also.Any help would be great.

cheex

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ntozier

osTicket 1.8.1 will introduce LDAP for staff accounts.Clients in LDAP/AD will be later (1.8.2 I believe).There should be a preview release for 1.8.1 release shortly-ish (next couple weeks)So the answer is not currently out of the box, no.

cheex

thats too bad, i require this now.... thanks anyway guys.

ntozier

Thane wrote a mod that does what your talking about for 1.7.x that is in the forums if you can't wait. But I wouldn't really suggest that people use mods when they plan on upgrading to current in a month.