Function/Meaning of Options under "Setting-> Alerts & Notices""

extreme001

Hi!

I installed osTicket and setup 4 Departments (International Support, Billing, German Support and General). Each Department consists of 2 or more email-adresses. Currently there are 5 help agents. How to get it working that all agents get an alert if a new ticket was created in any Department? I activated " Department Members (spammy)" and created a group called "All" and activated all departments in it and set every as a group member. After that i created a new ticket and no staff member got notified. So what's the meaning of this option? Please help.

Thank you very much!!!

ntozier

My understanding is only members of a department are notified if a new ticket is opened in their department. We have a small IT department where I work and set the manager for the departments email address to be an email list which houses all the IT Staff in our organization.