Client side disabled

Milos

Hello,Was looking into your system and I like it. However I didnt find basic functions there maybe I am just blind.AS we dont have any clients and want to use ticket system just internally I hit close on client side.Then logged as staff and tried to create ticket. But then it was ignoring me that I am logged in already and wanted me to create another user under client side even when client side was closed in settings.Is there any other settings to close client side completelly and have just staff tickets system only ?Also we have one guy who is looking on unassigned queue and assigning tickets to proper team... But in assign to some1 is required comment on that. IS that possible to disable comments for assigning tickets as it takes only time to write over and over assigned ticket cause I am the one who is assigning them.Probably missed those settings as its pretty basic functionality but even with search on this forum I didnt find any solution for this :(

ntozier

There really is no way to fully close the client side at this time.You can probably give the form a default value for that field... by opening and editting:/include/staff/ticket-open.inc.phplocate the following code block circa lines 339-347. <tr> <td colspan=2> <textarea class="richtext ifhtml draft draft-delete" placeholder="Optional internal note (recommended on assignment)" data-draft-namespace="ticket.staff.note" name="note" cols="21" rows="6" style="width%;" ><?php echo $info; ?></textarea> </td> </tr>and change it to: <tr> <td colspan=2> <textarea class="richtext ifhtml draft draft-delete" placeholder="Optional internal note (recommended on assignment)" data-draft-namespace="ticket.staff.note" name="note" cols="21" rows="6" style="width%;" > assigning-note <?php echo $info; ?></textarea> </td> </tr>Change "assigning-note" to whatever you want the default text to be.Note that when you upgrade this modification will be removed and you will have to redo it.