Logged in user creating a new ticket issue

hoejen_ling

Hi,

I'm getting an error message " Unable to create a ticket. please correct errors below and try again!" when creating a new ticket with the logged in user.

I'm using version 1.8.0.1

can anyone help?

thanks.

ntozier

When you say user you mean Client? Or Staff?What are the errors below? That should be displayed if a required field is left empty.

hoejen_ling

Thanks for reply,

Is client. when client login and open a new ticket and fill up all the required field and click Create Ticket.

it show the message "unable to create a ticket. please correct errors below and try again!"

Kindly find the attached file for the screenshot.

ntozier

I'm not seeing an attached file. :)

hoejen_ling

Sorry.resend again

ntozier

Do you have any custom forms/fields? (Perhaps that are required but not being displayed fork some reason)

Have you altered the source or installed any mods or patches?

Have you tried making the length of the text in the last two fields longer?

hoejen_ling

I'm just added:1)Project Site (Custom Lists) **Required Field**2)Position / Title (Short Answers) 3)PC Number (Short Answers) **Required Field**

hoejen_ling

I'm found the problem.The problem resolved after i uncheck all the required field. (including phone number field)

ntozier

Can you try turning the required fields back on one at a time and see if they cause the same behavior you were seeing? I'm curious as to if this is linked to a custom field or one of the default ones.

hoejen_ling

I did turning the required fields back on one at a time. but still get the message.it's only work when i uncheck all the required field except the default ones.

ntozier

You should probably report it as a bug on github. Please make sure to include all information about version and software. (ie web server, php, mysql, etc.) I'm running 1.8.0.1 and do not have the same behavior, so I would guess that it has something to do with a different php version or something.

davea66

I have this same issue

davea66

I am on 1.8.0.1

kitnox

Same error : http://forum.osticket.com/d/discussion//required-phone#latest

hoejen_ling

Currently i'm on 1.8.0.1 and my php version is 5.4.3.will try to update my php version to latest and see if it will resolve the problem.