%{response} not rendering in emails correctly

martinvines

In the HTML template where there is a %{response} variable, the client receives an email with all the ordered and unordered lists as a string of words and not properly bulleted. However the %{message} variable is working OK when used in the other relevant templates.

ntozier

Please read and follow the posting guidelines in this thread: Please read before requesting assistance.

martinvines

@[deleted]I have the following information, but still cannot work out why the %{response} variable does not work for Lists. It works for Bold, and Underline, but not lists (unordered and number lists)osTicket v1.8.0.1Server Software Apache/2.2.23 (Unix) mod_ssl/2.2.23 OpenSSL/1.0.0-fips DAV/2 mod_bwlimited/1.4PHP Version 5.3.19MySQL Version 5.1.72The following is ticked for PHP Extensionsgdlibimapxmljsongettextmbstring

martinvines

ntozier

Now that you've updated your thread with your server setup details and osticket version I've asked the devs to take a look at this thread.