email modifications ... out to multiple email addresses

chatham

we are using osticket as a means to request an onsite service request. our client would place a request which is then forward to our technical department. a technician would make the a site visit and then file a report pertaining to the service request. the problem is that only the technician and the specific person you issued the request are in the email chain. we need to add other person into the email chain so that they are copied on the service request thread and the reports.

we would add serveral persons on the client side and on our side as well. is there a modiifcation that someone has done that can accomplish this? it might be as easy as making a mod that set any emails issued on a service request to be sent to a "service request" email address which we can then forward (through our email servers) to everyone who needs a copy.

i hope i have explained this well enough. we really need a fix for this so if anyone has done this or has ideas which will work it would be great to hear them.

thanks

graham.brown

I'm still a newbie.

Don't know if it helps. I've just tested this mod in class.email. This will cc or bcc addresses.

It appears that class.email is the wrapper class for outgoing emails.

$headers = array ('From' => $from,

'To' => $to,

'Cc' => "spam1@sys.co.uk",

'Subject' => $subject,

'Date'=>date('D, d M Y H O'),

'Message-ID' =>'<'.Misc:(6).''.time().'-'.$this->getEmail().'>',

'X-Mailer' =>'osTicket v 1.6',

'Content-Type' => 'text/html; charset="UTF-8"'

);

Regards