OsTicket v1.8.0.1 fatal installation error!!

jnavarrope

Hello:I've recently tried to install v1.8.0.1 following instructions from (http://osticket.com/wiki/Installation) but once I call the installation script I receive an error found in the web.config file as follows:"HTTP Error 500.19 - Internal Server ErrorThe requested page cannot be accessed because the related configuration data for the page is invalid"The strange thing is that this kind of error didn't appear when I installed the previous version in the same server, anybody has a way to solve this problem?I use IIS 7.5 running on a windows server with MySql.Thanks

ntozier

Please consult your php error logs and let us know what you see in there. The error that you have provided is a browser error and not the actual error.If this ends up being the same problem that I had then you will need to change line 265 of your bootstrap.inc.php//define('INCLUDE_DIR', 'INCLUDE_DIR/'); // Set by installerdefine('INCLUDE_DIR', ROOT_DIR . 'include/'); // Set by ntozier

jnavarrope

Great this was my problem, following the wiki instructions the problems appears but if I keep the content of the folders and files in the original path the problem disappears.Thank you

ntozier

I haven't really dug in to see if I can fix the problem any other way but I did let Jared (dev) know that I was seeing and what I did to fix it. I'm glad that my fix worked for you though. :)BTW, Can you point me to to the wiki instructions your talking about so that I can make sure that they get updated? :) Thanks!

jnavarrope

My previous definition of the solution I applied was wrong. I had to re-install "OsTicket" again (wonderful system I've found) and the way to avoid the error message is accesing directly to the php file, I mean:a.- For final user access, instead of: "www.YourDomain.com/HelpDesk" I have to call "www.YourDomain.com/HelpDesk/index.php".b.- For staff access, instead of "www.YourDomain.com/HelpDesk", I have to call "www.YourDomain.com/HelpDesk/scp/settings.php".I don't know the reason but it works.Regrettably I use a shared hosting service and I don't have access to the php error log.Thanks

jared@osticket.com

@[deleted], would you mind pasting or attaching your web.config file from your osTicket installation? And, maybe try re-uploading it from the install zip-file

jnavarrope

Here you have my web.config file.I hope it helps youThanks

[web.zip](https://forum.osticket.com/assets/files/migrated/FileUpload/04/7a823990c8ff94e2b59c910b8595a7.zip)