Hi,

We plan to create a workflow for each help topic, where the ticket is

first in Support Department -> Shifted to different department with

their custom forms but keeping the ticket id as the same.

Based on the same we have the following scenario :

The ticket is identified to be a Access Issue instead of General Inquiry stated by the user.

For any Access Issue Help Topic we have a custom form, which the user

needs to fill. Now after modifying the Help Topic to access issue, the

custom form is not displayed to be filled.

The user needs to raise a new issue for getting this sorted. Is it

possible to display custom forms in between the ticket history so that

we can keep a track of different items at different stages of the

ticket?

Please advice