Setup Help Appeal - Email Content Related

JohnBR

I tried searching through the forum for the answer but couldn't find one. If the topic has already been discussed someone direct me to the thread please.

For every communications between say customer and staff, emails are sent out not only alerting them but the emails contains the actual replies or content.

How do I set up the system in such a way that only alerts are sent out that reply has been made, without including the actual reply content on the body of the email?

This is so as to ensure that no sensitive info is sent out via email and communications are strictly on the ost system.

Thanks in advance,

John

ntozier

There is no mechanism to accomplish what you are asking currently built into OST. You would have to locate where in the source the mails get sent, and alter them at the source level.

JohnBR

Thanks anyway for letting me know. I will try to action your advice.

Cheers!

hotwired007

For every communications between say customer and staff, emails are sent out not only alerting them but the emails contains the actual replies or content.
How do I set up the system in such a way that only alerts are sent out that reply has been made, without including the actual reply content on the body of the email?
This is so as to ensure that no sensitive info is sent out via email and communications are strictly on the ost system.

The easiest way to acheive this would be to strip out the %reponse and %message tags in your email reply templates.

JohnBR

THANKS a lot, but where do I locate the email reply templates please.

Cheers!

hotwired007

JohnBR

Awesome! Simply Awesome! I got to learn something new and very powerful stuff today, many thanks to you. These kicked off lots of ideas in which this can be customized.

Thanks again.

Cheers!

John