I would like to display the "Help Topic" selected by the client in the Ticket screen as an additional column, making it easier to assign Tickets to the appropriate agent.Can this be accomplished?Regards,Russell Coxrussellmcox@comcast.net

have you tried searching the forum? I know I've posted this solution before and so have others.

http://osticket.com/forum/discussion/comment/75207

5 days later

thanks sphen. It's a little confusing since the move to the new forum deleted the op's posts lol, ive done a bit more like add the help topic and change the background color of the help topic if it is a certain topic. let me know if you need anything.

https://github.com/Solonoid/OSticket-add_column_to_staff_ticket_view

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