- Edited
I've been combing the mod's area and sorry if I'm not seeing this, but since we are switching to osTicket from another system the one thing I can't seem to find anywhere is an option for sending client an email when you close a ticket. Seems like a standard thing, you close the ticket and people get an email with the details of the ticket being closed? I do see how you can click the box "close ticket" when you post a reply, but what I would love to see is a "closed ticket" email template that I could customize and it would automatically send to the user.. maybe even have a break down of the ticket messages and everything... anyways.. thanks community, love osTicket