Hello Guys,
Firstly, what an amazing piece of software. osTicket will help us formalise and streamline our company support ticketing, and customise it to our exact specifications! I'm glad I've found it!
99% of the system works perfectly.
Now to the problematic 1%:
We use an Exchange 2010 mailbox called support@domain.com for our incoming support tickets (when users elect not to raise a ticket using the web interface).
osTicket pulls messages from the mailbox via authenticated POP3 over port 110, every minute in batches of 10 messages. New tickets are then created automagically within osTicket, with a default new ticket priority of "normal".
When users set an e-mail importance of "high" or "low", tickets are still created with a priority of "normal".
Given that we have ticked the "Emailed tickets priority (use email priority when available)" checkbox under Settings -> Tickets, I expected the message importance to automagically vary the new ticket priority to "low" or "high". Is that right?
I have inspected the e-mail headers of messages sent to the support mailbox, and they definitely show the following tags:
high priority messages: x-priority: 1low priority messages: x-priority: 5normal priority messages: x-priority tag not present Any thoughts guys? Anyone successfully running the "Emailed tickets priority" feature in 1.8.0.1? Server InformationosTicket Versionv1.8.0.1Server SoftwareMicrosoft-IIS/7.5PHP Version5.3.24MySQL Version5.5.32PHP ExtensionsgdlibUsed for image manipulation and PDF printingimapUsed for email fetchingxmlUsed for HTML email processing and XML APIjsonImproves performance creating and processing JSONgettextImproves performance for non US-English configurationsmbstringHighly recommended for non western european language content Cheers, drjazz
