Greetings -
Searching the forums indicates that these two issues are not new/unique, however I was not able to locate solutions. If I missed them, please direct me to the post.
Thanks in advance for any assistance.
Hopper
My Configuration
osTicket*v1.6 ST
PHP Version 5.3.10
Linux
mysql 5
Customization to osTicket: NONE
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CAPTCHA Issue
When user is reviewing ticket from web and clicks on New Ticket, the new ticket form opens. But when attempting to submit the form with every field completed the following message is returned:
"Unable to create a ticket. Please correct errors below and try again!"
This is related to CAPTCHA, because when I turn it off there is no issue with creating a ticket. There is no CAPTCHA box on the New Ticket form when the user is authenticated. There is however CAPTCHA on the New Ticket form when not authenticated.
Time Issue
Only one user "Admin" assigned to the system.
Settings > Date & Time
GMT -8.0 (Pacific Time (US & Canada)
The sample formats to the right of the configuration boxes in this section reflect the correct local time.
Problem
Time stamp is always 2 hours ahead on all support ticket activity
PHP Date Configuration
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date/time support enabled
"Olson" Timezone Database Version 0.system
Timezone Database internal
Default timezone America/Los_Angeles
Directive Local Value Master Value
date.default_latitude 31.7667 31.7667
date.default_longitude 35.2333 35.2333
date.sunrise_zenith 90.583333 90.583333
date.sunset_zenith 90.583333 90.583333
date.timezone America/Los_Angeles America/Chicago
