Tuomasjar,
Find the following section of code:$qfrom.=' LEFT JOIN '.TICKET_LOCK_TABLE.' tlock ON (ticket.ticket_id=tlock.ticket_id AND tlock.expire>NOW()
AND tlock.staff_id!='.db_input($thisstaff->getId()).') '
.' LEFT JOIN '.TICKET_ATTACHMENT_TABLE.' attach ON (ticket.ticket_id=attach.ticket_id) '
.' LEFT JOIN '.TICKET_THREAD_TABLE.' thread ON ( ticket.ticket_id=thread.ticket_id) '
.' LEFT JOIN '.STAFF_TABLE.' staff ON (ticket.staff_id=staff.staff_id) '
.' LEFT JOIN '.TEAM_TABLE.' team ON (ticket.team_id=team.team_id) '
.' LEFT JOIN '.SLA_TABLE.' sla ON (ticket.sla_id=sla.id AND sla.isactive=1) '
.' LEFT JOIN '.TOPIC_TABLE.' topic ON (ticket.topic_id=topic.topic_id) '
.' LEFT JOIN '.TOPIC_TABLE.' ptopic ON (ptopic.topic_id=topic.topic_pid) ';Add the following code in the middle of it:
.' LEFT JOIN ost_list_items itm ON itm.id=ans.value_id'That should take care of it.