Rownland,
This is a great MOD. I just set it up on v1.8.0.1.
I have a few questions. I am having trouble updating the status in the ticket screen. When I select the new status and then click on the "Update Status" button, I am receiving a "You must select action to perform" error. I am sure I am missing something, but was wondering if anyone else ran into this problem.
Also where is the function that you describe in this section of your instructions:
In the ticket create() function, we need to add a line of code at the end to set the status on the ticket creation. Right above return $ticket;, add the following line:
//Add status to the ticket $ticket->setTicketStatus(26, 1);
First off, for the function, you need to split that line in half to look like this://Add status to the ticket $ticket->setTicketStatus(26, 1); As for the Update, it sounds like an issue with scp->tickets.php. In this file, you need to add the status update case. Find:Under this switch, add the following case statement: case 'set_simple_status': if(!$thisstaff->canManageTickets()){ $errors='Perm. Denied. You are not allowed change the status.'; } if(!$errors){ $newStatus = $_POST; $ticket->setTicketStatus($newStatus, 0); $comment = 'Ticket status changed to ' . $ticket->getStatusName($newStatus) . ' by user: ' . $thisstaff->getName(); $ticket->logNote('Ticket status changed', $comment, 'SYSTEM', false); } break;Sorry about that, I was looking through the instructions and this section wasn't in there. I will add it to the instructions and update those. Let me know if that fixes it (I got the error when I removed this section). I will update the PDF with this information.Andy