Hey Everyone, great news! I think it is done. I have updated the Ticket Status mod and it includes three parts now, the ticket status, the ticket queue view (so you can see the status in your ticket queue) and the status color mod (so you can change your status's colors). I have posted instructions here: http://www.msrltech.com/support/dev/index.php/Ticket_Status_Mod_v1.2 on how to install the mod. Right now the instructions only include if you are just going to copy and paste the files onto your server (which the final files are provided!), but I am hoping by noon (about an hour and a half from now) I will have the instructions done in case you have other mods already installed.If you do throw this mod on your server, even if you had one of the previous renditions of the mod, you will have to run through the install real quickly. I looked into the OSTicket $cfg variable and found how awesome it truly and so I had to make a couple of changes to include it (and make the mod even better). I hope you guys enjoy it and by all means, let me know if you find any bugs or have any other requests/comments.Andy