delayed to display tickets sent by mail ?

jabc

Hi. I'm newbie in Osticket and recently have installed in My FreeBSD and work fine, but, when I open ticket by mail doesn't show open ticket immediately on ticket tab.

need refresh constantly to view new tickets

Any sugestion to display it inmediatly at arrive and don't it manualy ?

Thanks

jtaubman

I assume you are using manual pop mail read rather than a cron job to bring the mail in. If this is the case you will need to press the refresh to bring the mail in the first time, as the job is started when SCP is accessed and seems to run in parallel to the display.

If you set up a Cron job this will avoid the problem.

jabc

Solved !

Great jtaubman, now is working !

I´ve disabled auto cron in Admin Panel and enable crontab with config lines.

Thanks !