Ebay Customers don't receive Emails

guyfonderball

Hi.

I have set up osticket, and we are currently using it. However, when we receive a ticket from an ebay customer, said customer won't receive any mails from osticket, forcing us to continue to use the ebay-message system. Does anyone know why this is?

(To clarify, if a customer sends us a question via ebay, we receive a mail to an adress we set up specifically for support requests. this adress is set in the osticket for ticket creation, and is also the email showing up as the "from"-Adress in the emails send by osticket)

ntozier

It's been a while since I've used eBay, but it was my understanding when ebay sent a message out with customer questions, etc... that it was sent using a cannot be responded to email address. Have they changed that practice and now utilize the customer's actual email address?

guyfonderball

Well, the adress listet in osticket consists of the customers ebay-name, some random characters and ends with "@members.ebay.de" (de = deutsch = german)

westcoastmarine

I also need help with this

We switched over to OSTicket from Zoho ... and because of this issue we are having to switch back, at least for eBay.

It seems to be only some replies that eBay is randomly blocking. We never had this problem with Zoho - one of the very few things that Zoho seems to actually do well.

In answer to a couple of posts back, yes eBay still obfuscates user email addresses. But if you reply to the eBay-mangled address it should work. Just that sometimes we get a less than completely helpful message back from eBay saying the message could not be delivered.

Yet another reason to drop eBay completely, but for the mean time we have customers freaking out and giving us negative feedback because we can't respond to them. Very bad.

Any suggestions from the community? Has anyone else encountered this problem and found a solution? Super appreciated if you do!