Lock Tickets

Angel01

Hi,

How can I lock the replies to the ticket when it's closed?

Thanks

equisde

I have no checked it but i suppose you have to modify include\(staff|client)\viewticket.inc.php

around line 290...

Find this...

<?php }?>

<tr> <td align="center">

<div class="tabber">

<div id="reply" class="tabbertab" align="left">

<h2>Reply </h2>

Change

<?php if(strtolower($stati)=='open')}?>

<tr> <td align="center">

<div class="tabber">

<div id="reply" class="tabbertab" align="left">

<h2>Reply </h2>

I repeat...I haven´t checked this modification

Corey

File: /include/client/viewticket.inc.php

Find and change:

<div id="reply" style="padding 0 20px 40px;">

<?if($ticket->isClosed()) {?>

<div class="msg">Ticket will be reopened on message post</div>

<?}?>

<form action="view.php?id=<?=$id?>#reply" name="reply" method="post" enctype="multipart/form-data">

<input type="hidden" name="id" value="<?=$ticket->getExtId()?>">

<input type="hidden" name="respid" value="<?=$respID?>">

<input type="hidden" name="a" value="postmessage">

<div align="left">

Enter Message <font class="error">* <?=$errors?></font><br/>

<textarea name="message" id="message" cols="60" rows="7" wrap="soft"><?=$info?></textarea>

</div>

<? if($cfg->allowOnlineAttachments()) {?>

<div align="left">

Attach File<br><input type="file" name="attachment" id="attachment" size=30px value="<?=$info?>" />

<font class="error"> <?=$errors?></font>

</div>

<?}?>

<div align="left" style="padding 0 10px 0;">

<input class="button" type='submit' value='Post Reply' />

<input class="button" type='reset' value='Reset' />

<input class="button" type='button' value='Cancel' onClick='window.location.href="view.php"' />

</div>

</form>

</div>

<br><br>

To this:

<div id="reply" style="padding 0 20px 40px;">

<?if(!$ticket->isClosed()) {?>

<form action="view.php?id=<?=$id?>#reply" name="reply" method="post" enctype="multipart/form-data">

<input type="hidden" name="id" value="<?=$ticket->getExtId()?>">

<input type="hidden" name="respid" value="<?=$respID?>">

<input type="hidden" name="a" value="postmessage">

<div align="left">

Enter Message <font class="error">* <?=$errors?></font><br/>

<textarea name="message" id="message" cols="60" rows="7" wrap="soft"><?=$info?></textarea>

</div>

<? if($cfg->allowOnlineAttachments()) {?>

<div align="left">

Attach File<br><input type="file" name="attachment" id="attachment" size=30px value="<?=$info?>" />

<font class="error"> <?=$errors?></font>

</div>

<?}?>

<div align="left" style="padding 0 10px 0;">

<input class="button" type='submit' value='Post Reply' />

<input class="button" type='reset' value='Reset' />

<input class="button" type='button' value='Cancel' onClick='window.location.href="view.php"' />

</div>

</form>

</div>

<?php } else { ?>

<p align="center" id="errormessage">This ticket is closed.</p>

<?php } ?>

</div>

<br><br>

equisde

Thanks for correcting me Corey ;)

TheAudioPimp

One thing the error message is offset a little also? How do i get it all the way across ie the red band to go equally right across?

Thanks

Corey

One thing the error message is offset a little also? How do i get it all the way across ie the red band to go equally right across?
Thanks

Edit

blank

TheAudioPimp

Yeah i figured that out later :), it shifts the message box over though but thats fine. thanks

TheAudioPimp

I have another Status called invoiced and also need the the ticket to be locked on this status when the ticket is set to invoiced....

So its this statement i need it to say If NOT Closed and NOT INVOICED allow the reply.

I cant figure out how to write it, individually each one works.

<?if(!$ticket->isClosed()) {?>

<?if(!$ticket->isInvoiced()) {?>

How do I do both together.?

Cheers

TAP

TheAudioPimp

Ive seemed to have done it ive replaced the command with:

<?if($ticket->isOpen()) {?>

It seems to work....