I was wondering when the option would be available to have users sign into a personal account (username and password) and not sign in via email address and ticket number?

The current set up could be a big security hole and as we keep increasing our client base, it becomes less and less secure. This will most likely be a showstopper for us with osTicket if this feature is not available.

Otherwise, it's a great product!

Looking forward to your response!

Thank you