Need Help - OsTicket 1.6 - osTicket Forum

Need Help - OsTicket 1.6

Angel01

Hello everyone, how can I put the additional fields and remove the requirement of email? In My Site, Users can read their ticket with only ID without Email. Is it possible?

Thanks

Sorry for english, but i'm italian

rafferz

Hello, well everything is possible.

The easiest way to do it is to change if statement in login.php

replace

if($_POST && (!empty($_POST) && !empty($_POST))):

with

if($_POST && !empty($_POST))):

but just in case you can make a select and get user's email for the further needs and reassign it to $_POST.

So in general it'll be something like this:

if(($_POST && !empty($_POST))):

$loginmsg='Authentication Required';

$ticketID=trim($_POST);

$sql='SELECT email FROM '.TICKET_TABLE.' WHERE TicketID='.db_input($ticketID).' Limit 1';

$res=db_query($sql);

$row=db_fetch_array($res);

$_POST=trim($row);

$email=trim($_POST);

Hope it helps

Angel01

Thank You

How can I lock the replies to the ticket when it's closed?

rjkunde

You should probably move over to the customization's forum, might get better answers there.

ntozier

As far as how to add a custom field to tickets, there have been dozens of similar posts about this over the years. If you search the forums you should be able to find the answer you're looking for.

If you cannot find it the article (OSTicket 1.6 ST - MOD: How to add a db populated drop down and admin interface ) contains most of what you need to know. (You can use a text field instead of a drop down, and can skip the admin panel portion.)

Good luck.