Disable the "Open a New Ticket" option

kimmiet

I'm using OSTicket for my status ticket system to correspond with clients (not for support). The client is never allowed to create their own ticket, we create one for them when working on a project for them. How can I disable the "Open a New Ticket" option on the home page?

TIA for any help!

ntozier

edit index.php and remove lines 33 through 39 will remove that from the front page. However if they log in to see their tickets there are other places that you will have to remove the functionality from as well.

kimmiet

Perfect! Thanks so much!

ntozier

You're very welcome. :)

JohnBR

I found the "New Ticket" link from the header also can be removed by deleting line 27 of header.inc.php found at .../include/client/