Capture auto-reply as an internal note?

sherwin_flight

I would like to capture the e-mail being sent out as an auto-reply when a user first submits a ticket and add it to the ticket as an "internal note". Is this possible?

sherwin_flight

I actually figured this out pretty quickly once I started digging around the code.

Rich_C

would you mind posting the code?

sherwin_flight

It would be hard to give exact line numbers for where the edits should be, as I have some other modifications in place as well. But this should be enough info to figure it out:

- In 'include/class.ticket.php' look for this line:

$email->send($ticket->getEmail(),$subj,$body);

Put this code on a new line right after the code above:

$ticket->postNote('Auto-Response: '.$subj,$body,false, "System");