Undelivered Mail Returned to Sender

ecastedo

Some tickets that were insert with wrong email, still trying to send the email even after I erase de original ticket, how can I make these "Undelivered Mail Returned to Sender" been created, because one generates more than 10 tickets for each time the server try to send the email again.

ntozier

I would

1. stop mail from being processed.

A. disable autocron in Admin panel -> Settings.

B. disable my cron or tash scheduler entry from running.

2. log into the account and delete all the bounce backs.

3. edit the tickets with the wrong address and correct them.

4. if you can wait an hour or so to make sure no more bounces are generated.

5. re-log into the account and delete any new bounce backs emails.

6. turn mail processing back on

A. re-enable autocron in Admin panel -> Settings.

B. re-enable cron or task scheduler.

ecastedo

Solution

Ntozier, thanks it has worked.