POP3 email issues

Kampf

Ello!

Exchange 2010

pop3/imap enabled (clients are able to get email with no issues I should add)

osTicket info:

1.6

Ubuntu 12.04 / apache2 /etc..etc...

Setup of osTicket is complete and I'm able to function (standard) with no issues. Create ticket, edit ticket..etc..etc.. from the web interface.

The issue is when I'm trying to setup pop3 to get the email and turn it into a ticket. I have validated my configuration and I have even gone as far as connecting raw to the port and communicating with the exchange service in pop3 standard. NO ISSUES. Now when I run the cron job, I get nothing. No data, no report just another terminal prompt. So I checked out the forums, and seems some guys are doing it with wget and an API code. I tried that, same reply. nothing and no tickets.

Next, I created a new user on my domain and sent a few test emails to it... setup osTicket to get email from the new account.. ran the cron job, and nothing...

nothing, nothing, nothing.

any help?

-kampf

ntozier

Have you told Exchange that its okay for your webserver to talk to it? (by going to Server Configuration -> Hub Transport)

Have you gone into Exchange Management Console and looked at the user -> Mailbox Features and made sure that IMAP4 is enabled?

Are you seeing anything in the error logs (PHP, or Event Viewer)?

Kampf

Have you told Exchange that its okay for your webserver to talk to it? (by going to Server Configuration -> Hub Transport)
Have you gone into Exchange Management Console and looked at the user -> Mailbox Features and made sure that IMAP4 is enabled?
Are you seeing anything in the error logs (PHP, or Event Viewer)?

Exchange is fine. My internal IP block is allowed to "communicate" with the server. IMAP and POP are both enabled on the mailbox and no errors are being spit out in the logs. Exchange shows the connection is made, and 2 seconds later it disconnects. No commands are sent during the connection. I also downloaded the 1.7 and tested with it and came out with the same status.

ntozier

Ok then what are the settings that you are using in OST?

Kampf

Ok then what are the settings that you are using in OST?

Too busy to keep playing with this - installed Spiceworks last night and all is good.

thnkx tho.

-kampf

snute2008

Shame you did not get this working Kampf as I am trying to get OST working with Exchange 2010 as I have been using Spiceworks but it does not offer the facilities that OST does. Also, when the server is down no one can post tickets.

Kampf

Shame you did not get this working Kampf as I am trying to get OST working with Exchange 2010 as I have been using Spiceworks but it does not offer the facilities that OST does. Also, when the server is down no one can post tickets.

Morning,

I ended up killing spiceworks as it is total crap for what I need. That and all the ads and such really made my life a living hell.

I ended up installing Ubuntu 12.04 server and then doing an update to include imap on php.. after that, installed phpmyadmin and was able to get osticket installed in a matter of minutes. It's actually been handling well too. We have over 300 sites with about 5 employees at each site and our 30 at the corp. office . I have about 100 tickets a day, all via email, and it works like a charm!

-kampf

ntozier

Hey Kampf,

Thank you for posting what you did to get it working here. I am sure that this will assist others in getting things working as well. :)