Email piping without cpanel

bond681

Hi,

I am a newbie in osticket, so i have installed osticket in my local server and everything works fine, but i need to set up the email piping. Could you please provide me some instructions to configurate the email piping without any cpanel requirement.

As I have already mentioned above, osticket is installed in local in my computer and i have full control of my computer as root.

Thanks :)

tiagoggsouza

same doubt

I 'm with the same problem,some news?

bond681

E-mail piping

Yup, I have finally managed to test the email pipping and it works :)

I sorted out to install a local mail delivery system with postfix and dovecot... If you are working with linux, you have to define your aliases by editing the /etc/aliases file and you have to check also your /etc/postfix/main.cnf file for setting the hostname.....

In your aliases file, you should have sth like:

(bob or bob@mydomain.com) : /path/to/pipe.php

(in my case i send emails to my local machine users)

And normally when you send an email (for example in terminal: mail bob@mydomain.com...), it pipes the email to pipe.php and that creates a new ticket.

Cheers!

tiagoggsouza

Hello my friend.

I don't understand like use the script pipe! do you can give me a example? do you use cron?

I will use a host to accommodation my osticket and I need talk with them how to use,the e-mail is configured but i don't know how to works.

I don't speak english very well, I'm from brazil.

Yup, I have finally managed to test the email pipping and it works :)
I sorted out to install a local mail delivery system with postfix and dovecot... If you are working with linux, you have to define your aliases by editing the /etc/aliases file and you have to check also your /etc/postfix/main.cnf file for setting the hostname.....
In your aliases file, you should have sth like:
(bob or bob@mydomain.com) : /path/to/pipe.php
(in my case i send emails to my local machine users)
And normally when you send an email (for example in terminal: mail bob@mydomain.com...), it pipes the email to pipe.php and that creates a new ticket.
Cheers

kpearsonxyz

Using procmail and /home/support/.procmailrc

Maybe I can help you. If you are on a Linux system and you own the rights and have a domain that works, you can setup an MTA that uses procmail.

Because that is the way my email server is setup and I didn't want to setup smrsh to accept the alias pipe, I use a pipe in the file:

/home/support/.procmailrc

which looks like this:

* ^TO_*support@ourldsfamily.com

| /var/www/html/helpdesk/api/pipe.php

Whenever an email comes in, a support ticket is created.

I hope this helps you, or at least helps someone.

Now if I can find out why the replies when a ticket is created are not sent until I log into osTicket I will be greatly pleased and ready to unleash the power of osTicket on my users.

Karl