Problem with generating ticket number to users

luisromo007

Hello, I would like to help me with this problem, I just implement this support system, and testing it I realized that if I send a ticket as a user does not generate my ticket number, enter as administrator But if I can see the number of ticket to answer it ... I could say how solve this problem ..

The only thing strange I noticed is that when I get like 5 hours ahead of today .. but not if it affects

Thank you ...

ntozier

Ticket numbers are emailed to the email address provided when opening the ticket. If you are opening a ticket for a customer, use their email address.