"email mismatch" notice

mattd241

Hello,

I just did a new install of Ver.1.6 and all went well.

I tested the email for the first time using one of my email addresses and though I (as Admin) didn't receive notification of a new ticket, the response I created to the ticket was received by me (the new ticket creator).

So, I made the necessary changes, like enabling notifications of new tickets. Also changed time zone and a couple of other minor things. I touched nothing I thought might screw anything up.

I have now tried to create another new ticket and get "email mismatch" as an error next to the email address I use. I've tried over 1/2 a dozen different email addresses I have available and all result in a "email mismatch" error being produced.

Is there something I missed, or need to reset in the admin side?

Any guidance would be appreciated.

mattd241

I submitted this problem directly to support and they gave me the answer.

I needed to be logged out as Admin and cookies cleared before attempting another email submission.

Had done the first step, but forgot to clear the cookies. Doh! (I must be getting feeble minded to forget such obvious things).

FYI, should anyone else have a similar issue.

webseb

Thank you for updating.

This is exactly the answer i needed.

And solved my issue as well.