E-mail notification for status changing

avgera

Hello all!

I've installed and tested osTicket 1.6. All features work correctly except the next: neither users nor managers/admins receive the alerts about status changing (closing or re-opening) and after internal notes creation. Alerts aftert new tickets or new messages creation work normally.

I use PHP mail function, all the alerts and autoresponders are enabled (except overlimit notice).

Does anybody know the possible reason?

ntozier

In Admin panel -> Settings -> New Message Alert you have it enabled right?

avgera

Yes, sure. "New Message Alert" and "New Internal Note Alert" are enabled. But only "New Internal Note Alert" doesn't work.

hotwired007

have you got the managers/admins assigned to the right department?

avgera

Yes, sure, all the departments have the managers. Actually, I'm the manager of corresponded department - and I have no alerts neiher about internal notes nor about ticket closing.

sistemas.infitulua

Seguimiento del tema

Este tema me parece muy importante, lo estoy siguiendo de cerca ya que a mi me esta pasando lo mismo, claro esta que yo soy nuevo en el uso de esta maravillosa herramienta

mathesonian

Hello all!
I've installed and tested osTicket 1.6. All features work correctly except the next: neither users nor managers/admins receive the alerts about status changing (closing or re-opening) and after internal notes creation. Alerts aftert new tickets or new messages creation work normally.
I use PHP mail function, all the alerts and autoresponders are enabled (except overlimit notice).
Does anybody know the possible reason?

Did you ever resolve this issue? I have a similar problem with my install.