When a user submits a ticket through the portal only I the admin get the email that a new ticket was created and no one else gets a email. I have tryed to add them as admin and managers.
have you got the autoresponders configured in the control panel?
Yea autoreponders are on.
how about in the email account settings?
here are my email settings. I dont know why none of the managers cant get emails when a new ticket is submitted and I (the admin) am the only one to get the emails when a new ticket is open.
Any ideas as to what the problem is? I have tried it both ways and it dont work.
