Don't send confirmation and reply emails

ruiganga

My OST installation is not sending a confirmation email to the user saying that we receive the ticket, and when I reply to the ticket in the web admin the user doesn't receive any message.

All the domains are using mail() function to send emails because the SMTP is showing an error.

The tickets are fetched using a cronjob and pop, and the staff is receiving the alert about the new ticket. Only the emails to the clients are not working.

Any tip for me?

hotwired007

have you got the autoresponders configured correctly?

ruiganga

it was a problem with the installation. I've reinstalled all twice and it worked the last time.

The SMTP is what stills showing an error. Never worked for me.

hotwired007

The SMTP is what stills showing an error. Never worked for me.

what error are you getting?

have you tried all the authentication options?

htmlgifted

I am having same problem...

I have just installed osticket yesterday for my website... and I have mostly set things up but am not getting a email to client stating we have recieved there ticket .... or anything.... can you point me to where it shows how to set this up so i know what i am doing... I have the emails set up just not sure how to do the smtp set up.. any help would be great..:

i also don't know what email to set up for response for ticket submission.... i have there set up..

alerts

Noreply

support

I get this error message when I try to set my email accounts pop and smtp info....

Unable to fetch info on email ID#3

ntozier

htmlgifted

please post your own thread with your own problem description.

You will need to decided and setup the account on your mail server that you want to use. You will need to go into:

Admin panel -> Emails -> and setup the information for your email account and server(s) there.

htmlgifted

Thank you...

Thank you for your response.. but i got it figured out it was going to my spam folder... I still have to figure out how to set the mail fetching for my email accounts.... :)