1.7.0->1.7.3 : Ticket created by upgrade uses Random ticket ID instead of Secuencial

fredastaire · Nov 4, 2013

Hi all,

I just upgraded from osticket 1.7.0 to 1.7.3 and realize the ticket created automatically by the upgrade procedure does not follow the configured 'secuential' ticket ID numeration. Upgrade went fine though, no errors.

Upon installation, the secuential ticket ID numeration is back in effect on new tickets (see ticket 302 bellow).

It's more of an annoyance than a real problem but I post this message as upgrade feedback, just in case you guys consider it a bug to be fixed.

mysql> SELECT ticket_id,ticketID,lastresponse,name,subject FROM ost_ticket WHERE ticket_id = 301;

+-----------+----------+--------------+------------------+--------------------+

+-----------+----------+--------------+------------------+--------------------+

| 299 | 299 | 2013-11-04 14 | XXXXX | xxxxxxxxxxxxxxxxxx |

| 300 | 300 | NULL | aasdf | asdfadsf |

| 301 | 831376 | NULL | osTicket Support | osTicket Upgraded! |

| 302 | 302 | NULL | adfasdf | New ticket post-upgrade |

+-----------+----------+--------------+------------------+--------------------+

I take this opportunity to thank everyone involved in the release for the hard work.

Regards,

Fred.