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I am trying to understand the Due date option and its relation with SLA. What is Due date for? If I am selecting an SLA for a ticket, technically its due date is defined by the SLA, isn't it so?
So why are there two options then?
I am trying to understand the Due date option and its relation with SLA. What is Due date for? If I am selecting an SLA for a ticket, technically its due date is defined by the SLA, isn't it so?
So why are there two options then?