some mails weren't fetched by pop3

Sweeny

My osticket 1.6 has worked for 1 1/2 years without problems. Last week and today the same problem appears: Osticket didn't fetch all mails by pop3-import and I don't know why. The mail address isn't banned, there is no message in systemlogs. The mails aren't suspicious, but all mails has the flag "read" (I don't know why). Last week I answered all mails without the ticket system and deleted them. After this Osticket worked normaly again.

Do you know a solution for this problem?

Regards

Alex

ntozier

From my experience, the only time it doesn't fetch mail is if there is an error parsing the email. Deleting the one offending email will usually clear things up. I suppose that you could change the fetch routine to just delete anything that it errors on parsing. But if its truly something important it would be gone.

Sweeny

Thanks for your response!

I didn't find any special characters in this emails. I will check further the next time.

Thanks again

Alex

Sweeny

Again...

I do have the problem again.

Today 10 mails have been fetched, 2 mails not. 9 of this 10 mails were sent from our web application (structure identically), 1 mail not (this mail was fetched).

How can I test, why the last 2 mails are not fetched? I will compare the mail headers.

Kind regards

Alex