Add New Variable?

Castile

Is there a way in osTicket to add a variable? I want it to search the original customer ticket and instead of quoting the original message via %message, I would like for it to find the part called Email reference id: and quote both the Email reference id and the ID # using a new variable called %emailID.

Help?

ntozier

There is not a way to do this within the OSTicket interface. However if you know PHP/MySQL you could mod the source to add this in.

The messageId is stored in the ost_ticket_message table.

Base variables are dealt with in \include\class.ticket.php in the replaceTemplateVars function which starts circa line 417. I'm not sure if you can just add it there and have it work or if you would have to change a SQL query somewhere.

I hope this helps. Good luck.

fixed

Hi, did you find a solution to this?

greetings