Hiding Fields from STAFF

jdabro

I'm trying t hide the From address"NAME" field on inbox tickets from my staff members. I'm managed to follow the example on #post26650 for hiding the email address which worked like a charm, but really need to hide the NAME field as well.

Could you please correct my programming ignorance! Thanxs in advance!

Original CODE

************************************************** ***********

Name:

<?=Format:($ticket->getName())?>

************************************************** ***********

Modification with no success:

Name:

<?php

if(($thisuser->isAdmin())) {

<?=Format:($ticket->getName())?>

}

ntozier

Sounds to me like your in the right area then. Are you sure that the "staff" account that you used to test was not also an admin? .

jdabro

Thanks for looking into this.

That was the first thing I checked and I actually am testing with a new user with only Staff access and still no luck.