Hi Guys,

I'm trying to setup mail fetching using IMAP for osTicket v1.7.1 and I'm stuck.... no idea what im doing anymore

This is what I have done

Admin Panel->Settings->Emails

checked off "Enable POP/IMAP polling" and "Strip Quoted Reply"

Admin Panel->Emails->Emails->myemail address

Entered Login information

Status Enabled for Mail Account

Entered the same host I used for SMTP which worked for SMTP

Port 143 Protocol IMAP

No Encryption

Fetch Frequency 5

Emails Per Fetch 30

Delete fetched emails

For Cron, I've gone into /etc/cron.d/ vi php5 and added

*/5 * * * * root /usr/bin/php /var/www/osTicket/api/cron.php

and also added the same to crontab -e, /etc/crontab (couldn't figure out which one is the correct one, but i think /etc/crontab is since that's the one that started showing events in the syslog)

i have tried just typing

/usr/bin/php /var/www/osTicket/api/cron.php

in the command prompt, but nothing happens, and when i try

/var/www/osTicket/api/cron.php

i get a bunch of errors

/var/www/osTicket/api/cron.php: line 1: ?php: No such file or directory

/var/www/osTicket/api/cron.php: line 2: /bin: Is a directory

/var/www/osTicket/api/cron.php: line 3: cron.php: command not found

/var/www/osTicket/api/cron.php: line 5: File: command not found

/var/www/osTicket/api/cron.php: line 7: syntax error near unexpected token 'newline'

/var/www/osTicket/api/cron.php: line 7: ' Peter Rotich '

I guess my biggest question, first and foremost, is... what exactly did osTicket mean when they said /path/to/php in the tutorial...? im getting the feeling that's where my problem is, but then again i've only started using Linux 3 weeks ago...

any help would be great

Thanks

(oh and let me know if you need any other info)