Hi,

In my extra-work organization everybody could answer on thread. What I need is to allow an answer by email by everyone (staff or not).

The only way to do that is to check a ticket id in the subject like

If the ticket is deleted or close, a new one is opened with a new number.

I work in a tech support and that is the way we do.

The check of email AND ticketid is not bad but should be deactivated in my own opinion.

Regards

Seems that this regression did the trick :

https://github.com/osTicket/osTicket-1.7/pull/748(https://github.com/osTicket/osTicket-1.7/pull/748)