How would I go about adding a filter to catch the IP Address a ticket generates from?
I have tracked down the file that contains the drop-down, which turns out to be pretty pointless as it appears to just pull from a table. I believe I have found the table, but don't see the actual "Names" of the selections. Even if I manage to create an IP Address selection, I am at a loss of where to start to actually make sure osTicket acknowledges it.
What I am trying to accomplish is have tickets filtered based on their subnet. So say 192.168.2.x needs to go to one person, while 192.168.20.x needs to go to another.
Our IT and Maintenance departments are not set up to utilized osTicket appropriately (they don't like not having paper). As such, I am having to come up with creative ways to minimize their trips to a computer or having to do too much assigning.
Our current system forces a specific Subject, which works great for filtering, but is lacking in that you have to go to tickets to have a clue what they are about. My boss would like to free up the Subject so they are more descriptive; meaning I need a new way of filtering.
Any help is greatly appreciated.
