Admin email for ticket replies?

JStyleM

Hello,

I have just started using osTicket and have come across a problem that has got me stuck:

It is only me using it, so I am both admin and the person who will update the tickets etc. When a new ticket is created by a user I get an email to my admin email address ok, but when they post a reply I do not get any email?

I notice in the settings that under 'Alerts & Notices' the setting for 'New Message Alert' has only options for Assigned Staff or Dept manager - but I don't want to have to have a 2nd staff account for me, where I would have to assign it to myself as a staff member etc etc.

Is there a way to get replies to tickets sent to admin email?

Thanks,

Steve.

JStyleM

Can anyone help? :

JStyleM

Ok, I figured this one out:

Just edit the 'class.ticket.php' file, go to the function called 'postMessage' andadd the following code directly before the 'return' statement at the end of the function:

$to= "you@yourcompany.com";

$headers = "From: from text goes here\r\n" .

"X-Mailer: php";

$subj= "Support Ticket Updated by Client ";

$body= "This is a notification that Support Ticket# " .$this->getExtId(). " has been updated by the client. http://" . $_SERVER . "/view.php?e=" . $this->getEmail() . "&t=" . $this->getExtId() . ".";

mail($to, $subj, $body, $headers);

Cheers,

Steve.