I've installed osTicket version, but the (instructions) on the website don't say much regarding what to do next. Is there a step-by-step guide somewhere?
My setup:
osTicket 1.6.0
OS: a fresh install of (Turnkey LAMP) - This server is within our local network.
PHP Version: 5.3.2
mail server: Exchange 2010, which is also on the local network
Some of my questions so far:
When setting up an email address in osTicket, if I enable authentication for smtp, it says "authentication failure ". I found that if I set up a receive connector in Exchange to allow osTicket to anonymously send mail through Exchange, I can disable smtp authentication in osTicket for that email, and then it works-- I can get it to send an email to users when they create a ticket in the web interface. Is there a way to get this to work with smtp authentication?
If I try to enable POP or IMAP for an email, osTicket says "IMAP doesn't exist. PHP must be compiled with IMAP enabled." What do I need to do to get this to work, so users can start a ticket by email and respond to the automated emails?
