Google Translate says:
Hello,
my problem is, I believe, to explain very complex and difficult.
So a customer creates a ticket in the system via the web. automatic
Response is activated. Customer gets response.
Then, an employee logs into the system, cron is active.
And then are countless (did not count, over 50) email
produced, which in turn produce new tickets. And so on., Etc. ..
Can someone do with this description of what?
Where is the flaw, or configuration errors?
Thank you in advance for advice.
Sincerely, Outpack
P.S. ST V 1.6 German
If I get your question correctly every time someone logs in it creates a bunch of new tickets based on the email addresses you have configured in OST? If so then I guess you would want to check:
1. Log in to OST and goto Admin panel.
2. Click on Emails tab
3. Click on the email you have configured (if you have more then one that actually checks email you should check them all)
4. Under "Mail Account (Optional)" is "Delete Messages" checked?
