Unexpected mail issue

bwelsh

We've been running osTicket for 6-7 months without a hitch. We ahd all the email alerts to the ticket creator and admin staff set using the built-in PHP sendmail, with no issues. Our mail was hosted by MS BPOS. This past weekend, we were forced to perform a transition to MS Office 365 hosted Exchange.

Towards the end of the transition, the email functionality suddenly stopped. No emails on creating tickets and none sent to admin staff. Has anyone else gone through his transition and come out the other side? or does anyone have any ideas as to what may need to be changed or checked?

Running on Ubuntu

ntozier

Sorry I'm not familiar with the Microsoft 365 offerings, and do not know if it is compatible with OSTicket or other web services.

I would guess that you would need to update the email server (pop/imap and smtp) in OSTicket. You may need to contact their support to get them to help you with what the servers should be, and to find out if your webserver is allowed to send email through them. It could be as simple as telling the new mail server that your web server is allowed to send mail. It might require smtp-auth.

Good luck.