:)

Oh, SCP look and performance it just excellent. Great Job, greatly appreciated...:)

One thing that i want to know more is, after the final release of osticket 1.7, can i use my existing database with the new version because i have more than 300 closed tickets in the database and i dont want to loose it, want to keep records. So, will i able to use my existing database? :)

@[deleted]: Could you offer a zipped package of the files for download from here from time to time? Guess there are a lot of devs out there who do not use Git.

Thanks

T.

Any changelog or planned features?

Just installed 1.7.

First looks : colors are much easier on the eyes,

love the hover functions over the tickets

I like the fact that you moved the users time zone setting into the admin side, but why did you leave the DST radio button in the user preferences? Just curious.

Thanks for all the hard work.

Keith

time estimate

expectation time for public version?

Keep getting an error on install:

Fatal error: Cannot use object of type Installer as array in C:\inetpub\wwwroot\Beta\setup\install.php on line 32

Web Server:

PHP 5.3.3 - FastCGI

MySql 5.1.50

IIS 7

@ksalisbury - Thanks for the feedback. Admin can set global (system wide) time zone, but users can still set their own local timezone. We didn't move the user time zone setting

Maybe I phrased it incorrectly.

The Global setting I knew about. but that wouldn't apply to the staff members. Those needed to be set individually. (At least I had to do it that way). Bear in mind I've been at this for all of a month now , so I may have missed something.

In 1.6

admin panel/staff/staff members and choose a member. There is no way(see disclaimer above if I am wrong about this) for the admin to change the staff members time zone. I had to open the user profile and go to their 'My Preferences'.

in 1.7

When I got to Admin panel /staff/ staff members/ and choose a member. I have the option to change their timezone but not whether or not they observer DST.

Even if it was a lucky mistake, Thanks :)

well.... it looks very nice, great work Peter!

suggestion: maybe you can add more padding space on settings rows...

: and very important question: why you don't use id's in DB for status ticket ?

i see for priority you used id's... maybe most of us want to change language, or others want to use some icons for status ticket... please let me know about this.

Sometimes when i post a reply, i made typing error. And, i cant correct it. Is it possible to add an option to edit a posted reply through SCP or ACP?

Please reply.

Thanks.

Error while first start

Hi,

after installation, when I first visit either the front page or the staff-login php is writing the following warnings:

Warning: date() : It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected 'Europe/Paris' for '1.0/no DST' instead in C:\xampp\htdocs\osticket17\include\class.config.php on line 85

Warning: session_start() : Cannot send session cache limiter - headers already sent (output started at C:\xampp\htdocs\osticket17\include\class.config.php) in C:\xampp\htdocs\osticket17\include\class.ostsession.php on line 39

Warning: session_regenerate_id() : Cannot regenerate session id - headers already sent in C:\xampp\htdocs\osticket17\include\class.staff.php on line 518

Any Ideas?

adding fields / asset

Hello

Could you create a feature to allow us to add fields to the create ticket page?

Also,

Adding a field for Asset ID would be great - which maybe links to an asset table which could hold information on the item and show previous tickets regarding it?

Thanks

Hi, I currently use OST 1.6... Wanted to know for new version if there way to allow for deleting and/or archiving system logs? IMO, the logs grow over time and having a way to manage this would be ideal.

Have not seen any listing of expected features for new release but I'll list some desired features IMO would be nice:)

1) Allow admin to control keeping certain client info private when assigned to partners. Ex: Name, Email Address, etc

2) A billing functionality would be nice built right into OST.

3) Creating SLA's for certain clients or on a per ticket basis.

4) Ability to add additional fields for clients and partners.

Glad to see some development activity going on - keep up the good work!

- Joe

error on instal

from the comments I see here, it looks to be good step ahead.

however i am getting an error on install:

Fatal error:

Cannot use object of type Installer as array in ... setup\install.php on line 32

after i tried again the same message

Fatal error:

Cannot use object of type Installer as array in /data/r/u/mydomain.com/sub/helpdesk/test/setup/install.php on line 81

Web Server:

PHP v5.3.8 - (5.3.8)

MySQL v5.1 (module loaded)

tried on 2 webservers.

thank you for advice

from the comments I see here, it looks to be good step ahead.

however i am getting an error on install:

Fatal error:

Cannot use object of type Installer as array in ... setup\install.php on line 32

after i tried again the same message

Fatal error:

Cannot use object of type Installer as array in /data/r/u/mydomain.com/sub/helpdesk/test/setup/install.php on line 81

Web Server:

PHP v5.3.8 - (5.3.8)

MySQL v5.1 (module loaded)

tried on 2 webservers.

thank you for advice

same here

Fatal error: Cannot use object of type Installer as array in www\osTicket\setup\install.php on line 81

after i change the browser the old message is gon

but now in the last step in setup got this message

Fatal error: Cannot use object of type Installer as array in setup\install.php on line 32

and i cant go to the setup again :(