sort tickets by help topic

blainy

Hi,

is there any possibility or any mod available to be able to sort the tickets by the help topic?

We have up to 7 help topics which could be used.

It would be very helpful if i could count the tickets on help topics, to see how many are created because of delivery problems, or how many created because of complaining, and so on.

Thanks for your answers!

fpoeck

hi,

i was just going to open a similar thread.

Currently users can open tickets and select a help-topic ...but the ticket-table is not sortable based on help-topic (not visible in table) nor is the user able to see the help-topic later in this issue-list - while the admin is able to see it there at least.

would love an update here.

Please ask further if my addition wasn’t clear enough.

best regards