Another Godaddy Install Problem

Bobd36

Hi there, noobie here.

I have been trying all day to get osTicket to install on my Godaddy hosted server but to no avail. I have tried just about everything I can think of and everything I have read on these forum pages but I am getting the following errors when I attempt to run install.php from the setup folder.

Warning: require_once(../include/mysql.php) : failed to open stream: No such file or directory in /home/content/69/6124769/html/osTicket/setup/setup.inc.php on line 27

Fatal error: require_once() : Failed opening required '../include/mysql.php' (include_path='.:/usr/local/php5/lib/php') in /home/content/69/6124769/html/osTicket/setup/setup.inc.php on line 27

I have verified that all the folders/scripts are executable and I have a good connection to my MySQL database through the Godaddy interface.

Running PHP v5.2 and MySQL 5.0

Any help would be greatly appreciated!

ntozier

ensure that

/home/content/69/6124769/html/osTicket/include/mysql.php

exists.

The script resides in

/home/content/69/6124769/html/osTicket/setup

from that location it is trying to back up 1 dir, and switching into /include. And open mysql.php.

ie '../include/mysql.php'

It's not finding the file there. I would think that would either mean the path is wrong, or the file is missing.

Bobd36

Thanks for the follow-up. The problem must have been a poorly done manual upload of the files and/or setting of the permissions. I deleted my first upload, used a better tool to do the upload (FireZilla) and reset permissions and everything worked.

Thanks again!

ntozier

Awesome! Thanks for posting what you did to get it working in case someone else has a similar problem with GoDaddy. :)