Message subject is changed

hotwired007

FIXED!

I'm having an issue with my emails that are sent out, they email subject on all emails out is getting changed from the message subject to a separate ID number that has been added in as a mod, i cant figure out where it is getting changed as it only happens when emails are sent.

Has anyone else had a similar issue?

ntozier

Sounds like maybe your re-declaring (over writing) the variable $subject before mail gets sent. With out knowing what mod(s) you have applied I wouldn't know where to begin to troubleshoot something like this. Maybe /include/staff/newticket.inc.php? Or perhaps /include/class.email.php?

hotwired007

thanks notzier, i've looked but it only happens on reply to emails so im'm a bit confused.

i've modded it so that each ticket also has a CompanyID and name that corresponds with our client database and its the companyID that gets sent out in the email as the subject ie:

Subject: 3

when it should read:

Subject: Test Message

I've checked everywhere obvious to see if i have changed anything and in the database it all looks right.

smithdavid

Message subject is changed

Some OSs have problems with some of the foreign characters that can show up in the subject line of an email. To prevent this from affecting processing, Sp@mX renames them all before using them.

I think that changing the subject of the email abuse complaint is what Codger was referring to???

hotwired007

Some OSs have problems with some of the foreign characters that can show up in the subject line of an email. To prevent this from affecting processing, Sp@mX renames them all before using them.
I think that changing the subject of the email abuse complaint is what Codger was referring to???

Not sure how this post is relevant to my question...

On my osticket install each Ticket is allocated a separate company ID, and company name, each of these is looked up when an email is pulled in using a custom db query, in the db ticket table there is a ARDID value and in the array, somehow the subject is replaced by the ARDID value when an email is sent out, im struggling to work out why as i have checked everywhere where the ARDID value is assigned and it makes no sense.

The only thing i can think of is that the way the subject is applied has been broken by having extra values loaded into the array.

hotwired007

Sounds like maybe your re-declaring (over writing) the variable $subject before mail gets sent. With out knowing what mod(s) you have applied I wouldn't know where to begin to troubleshoot something like this. Maybe /include/staff/newticket.inc.php? Or perhaps /include/class.email.php?

Hi notzier, been banging my head against a wall for a while with this, (i took a couple of weeks off and then came back to it)

in the include/staff/newticket.inc.php and editticket.inc.php everything looks right - nothing overwrites the subject in either of these.

In class.mail.php all the declaration and pulls look right.

is there anywhere a process tree/flow chart explaining the flow of data through osticket? it would help me to debug the process?

hotwired007

been having another look at this and it looks like its the %subject varaible thats playing up.

where is this defined?

hotwired007

FIXED! YAY! :)

i'd added the ARD stuff into the array on class.ticket.php and messed it up.

now i've taken it out its all working perfectly.