HTTP Error 404.20 - Not Found - osTicket Forum

HTTP Error 404.20 - Not Found

Fuji_Syusuke

Hi all

I'm new here and today I've been tasked to install osTicket on a website, but before that I will need to test it on a local host.

However I received this error "HTTP Error 404.20 - Not Found No default document." when I tried to install it on my local host.

I tried on web host before that and the files were placed at the root of the folder.

What could be wrong? I need your guidance!

Thank you!

ntozier

Try accessing the index directly. Such as:

http://localhost/osticketdir/index.php(http://localhost/osticketdir/index.php)

If that works you may not have set index.php set as a default document.

For IIS this would be:

IIS Manager -> site name -> Default Document

For Apache edit your config file and look for:

DirectoryIndex

ensure that index.php is listed.

Note: this should also work for Apache2

Fuji_Syusuke

Thank a lot! It helped. And now I'm facing the short tag problem. I was able to locate my htaccess files but it doesnt seem to change anything when I changed the codes in the htaccess files. :(

ntozier

Try locating and editting your php.ini and ensuring

short_open_tag = On